From the mom-and-pop persona of the Illitch Family, to the way the players conduct themselves on the ice, the team has carved out a well-earned reputation as one of the classiest, and most well-run franchises in the history of pro sports.
Which brings me to this weekend, my father, and a man named Dave and a woman named Kathy.
For three years now, my father and I have taken a road trip to the Joe to watch the team we have both watched since I was but a small child of four or five. The trip is one that matters more than just the team, as it serves as some much needed bonding time, as that time has dwindled since I moved away to attend school.
The first year we made the trip, we purchased our tickets through Ticketmaster. The prices were high, the seats not so great, so last year, we made the switch to StubHub. I've used the service many times, and have never had a single problem. And so, naturally, for this trip, I navigated to the site, purchased the tickets, and we were ready to go to the Joe for our third annual trip.
Only this time, there was a hitch.
After arriving late to the venue due to delays in the Windsor-Detroit tunnel, we raced up the steps to the Joe, anxious to get in. The tickets were scanned at the door and - an error message appeared.
Sensing it could have been a mistake, the man at the door scanned again.
Error. Tickets already scanned.
My heart sank. My demeanour changed. I was no longer excited. I was terrified that I had not only purchased fake tickets, but that we would be refused access to the game, and thus, sent home empty handed and dejected.
Only it wasn't like that. The man at the door summoned a customer relations man named Dave, who told us to follow him, and that surely, this was all a big misunderstanding.
His attitude was upbeat, his demeanour pleasant, and even though bad news surely awaited at the end of the investigation of the tickets, he assured us that our seven hour drive wouldn't be in vain.
Down the winding staircase into basement of the Joe, through a solid steel door that could only be opened by buzzing those who waited inside, we were taken to find out the verdict.
And there, we met Kathy.
She took our tickets and performed her investigation. She returned, a frown on her face.
The seller had sold these tickets twice, on two separate sites. My heart broke. My father's brow furrowed. And Dave, this once complete stranger, asked if there was something that could be done to rectify this situation.
Kathy said she'd take a look, and she disappeared into the office to speak with someone about what was going on.
When she returned, she had an offer that made my heart jump.
New tickets. Seventeen rows from the ice. Closer than I'd ever been to the Red Wings.
So close that you could hear the hits, the on-ice instruction.
And so, in offering us these tickets, and turning a potentially disastrous situation into an extraordinary one, she personified everything the Red Wings strive to personify on and off the ice.
She gave me her number, so I could call and verify the tickets to Saturday's game. She remembered me the next day when I called, and asked if I had enjoyed myself.
But most of all she, along with Dave, made me proud to be a Red Wings fan.
Because, she didn't have to help us out. She had no obligation to me, as I hadn't even had the decency to purchase my tickets through a site associated with the Red Wings.
But she did.
So thank you for this experience. It was exceptional, it was amazing, and it was everything that the organization strives for.
Only people like Dave and Kathy don't get enough of the respect.
So thank you, from my father, and from me.
Because of your kindness, I was able to see the Red Wings win for the first time in four trips to the Joe.
Thank you.
